Terms and Conditions

1. What WriteOffMyLoan.com will do for you:

(a) We will, in conjunction with our Solicitors, ‘audit’ your Credit Agreements and, if appropriate, pursue on your behalf a claim for the remaining balance of the Credit Agreements that are deemed unenforceable; reimbursement of repayments made paid, plus statutory interest and future repayments discontinued.
(b) We will provide this service on either a no win, no fee basis, where a percentage is charged on the total sum recovered or on a fixed fee (£599) basis, where no deductions are made from the total amount received.
(c) We will correspond and negotiate with the defendant on your behalf in this action. We will require you to sign a ‘Letter of Authority’ to facilitate this.
(d) We will inform you of all offers that we receive from the defendant; evaluate them and advise you in writing whether we consider it to be in your interests to accept or to reject.
(e) We will forward to you the monies agreed in settlement of your claim with the defendant, subject to the conditions in parts 3 (e) (i) (ii).
(f) We will endeavour at all times to provide you with the professional and dedicated service that you deserve. We will use all reasonable skill and care in the processing of your claim for reimbursement. To include all repayments made within a regulated credit agreement agreed or judged to be unenforceable.
(g) We will always act in your best interests in pursuing your claim and seek to always obtain the best results.
(h) We will return all your documents (including bank statements, policy or credit agreements) upon receipt of all monies due in accordance with this Agreement.
(i) We will assist you in completing all or part of our application, and/or any subsequent forms which you may be experiencing trouble with.

2. What WriteOffMyLoan.com will NOT do for you:

(a) We will NOT advise you to pursue a claim that in our opinion has no realistic chance of success, or where the amount in issue does not in our opinion justify the likely work involved, and we reserve the right to cancel this Agreement if we form this opinion.
(b) We will NOT advise you to accept an offer that we consider inadequate or to reject an offer that we consider to be reasonable, and we reserve the right to cancel this Agreement if you wish to accept an offer that we consider inadequate or to reject an offer that we consider to be reasonable.
(c) We will NOT accept an offer without your agreement.
(d) We will NOT give or offer you financial advice.
(e) We will NOT take steps to remove any negative credit entry that your Insurer may have registered against your name.
(f) We will NOT offer Legal Advice directly in the event of your claim going to the court stage. We will guide and assist you as far as we can and if needed refer you to our panel of qualified Solicitors for direct legal assistance.

3. What we expect from you:

(a) To provide us promptly with all relevant information and items we request to enable us to pursue your claim.
(b) To provide us with clear instructions.
(c) To cooperate with us (including sending to us any correspondence you receive directly from the defendant).
(d) Not to ask us to work in an improper or unreasonable way or to mislead us.
(e) To provide us with the exclusive authority (to the exclusion even of yourself):

• (i) to pursue your claim;
• (ii) to enter on your behalf into correspondence and negotiations.

4. Cancelling this Agreement

(a) We can cancel this Agreement at any time and no fee will be payable by you, if we advise that your claim is unlikely to succeed and if you have not breached your duties set out at section 3 above.
(b) Cancellation of this Agreement by either party must be in writing.
(c) There is a 14-day cooling-off period in which you may cancel this Agreement without any charge.